Privacy Policy

1. GENERAL PROVISIONS

Factory.Sale OÜ (hereinafter “Factory.Sale” or “we”) takes your privacy very seriously. We make every effort to ensure that the processing of personal data complies with Regulation (EU) 2016/679 of the European Parliament and of the Council, the General Data Protection Regulation (GDPR).

The data controller is Factory.Sale OÜ
Reg. nr: 12562996
VAT nr: EE101693455
Email: order@factory.sale

Legal address: Pirita tee 20a/1, Tallinn, 12011 Estonia
Phone: +372 555 63463

Please read this privacy policy carefully to understand how and why we collect, use, and protect your personal data. Upon your first visit to our website, we will ask for your consent to use cookies.

2. LEGAL BASIS

Personal data is processed for the performance of a contract concluded with the customer.

Data processing is necessary to comply with a legal obligation (e.g., accounting or resolving consumer disputes).

With your consent, we may process data for the following purposes: sending newsletters.

3. HOW WE PROCESS YOUR PERSONAL DATA

We collect and process your personal data primarily to fulfil our contractual obligations and provide a high-quality service.

Your name, address, and contact details are used to process orders, arrange delivery, and issue invoices.

To contact you regarding pending payments or clarifications concerning your order.

To evaluate and improve service quality, including retaining communication history, only with your consent.

Your payment data is used to process payments, issue refunds, and prevent fraud.

To send marketing messages via email, SMS, or phone based on your consent to introduce new products and services.

To conduct draws and promotions, including communication with winners and delivery of prizes.

To send abandoned cart reminders.

To analyse your device data (e.g., IP address, browser type) to improve the website experience and prevent security risks.

4. DATA RETENTION

Data is retained only as long as necessary to fulfil the purpose or for the duration required by law.

Order-related data is retained for up to 10 years; fraud prevention data for up to 10 years; marketing consent data for up to 2 years or until consent is withdrawn.

Upon closing a customer account, personal data is deleted unless it is required for accounting or legal dispute resolution.

If a purchase was made without a customer account, purchase history is retained for three years.

In case of payment or legal disputes, personal data is retained until the claim is fulfilled or the limitation period expires.

Data required for accounting purposes is retained for seven years.

5. WHO HAS ACCESS TO YOUR PERSONAL DATA

Internally within our company.
With insurers and legal advisors when required for risk management or dispute resolution.

With payment service providers for payment and refund processing.

With web hosting, courier, email, and other service providers who assist us in delivering our services.

With marketing partners if you have given consent.

In cases provided by law (e.g., law enforcement authorities).

On social media platforms (e.g., Facebook, Instagram) for communication and campaign purposes, in accordance with the privacy terms of those platforms.

Your data may be transferred outside the European Economic Area only if the recipient complies with GDPR requirements.

6. SECURITY AND DATA ACCESS

Personal data is stored on servers located in EU or EEA countries. Data may also be transferred to countries deemed adequate by the European Commission or to U.S. companies that adhere to the Privacy Shield framework.

Access to personal data is granted to employees who need it to resolve technical issues or provide customer support.

We apply appropriate physical, organizational, and IT security measures to protect data from accidental or unlawful destruction, loss, alteration, unauthorized access, or disclosure.

The transfer of personal data to authorized processors (e.g., logistics and hosting providers) is governed by contracts, and these processors are obliged to provide adequate safeguards.

Data may be shared with Google for personalized advertising based on your consent. You can read Google’s privacy policy here.

7. USE OF COOKIES

We use cookies on our website to provide a better, faster, and more secure experience:

To ensure the website functions properly and to offer convenience.

To collect analytical data for understanding usage patterns and improving services.

To display personalized advertisements.

You can manage or refuse cookies at any time via your browser settings.

8. PROCESSING OF CHILDREN’S PERSONAL DATA

Our services are intended for individuals aged 14 and over. If we discover that we have collected data from someone under that age, we will delete it immediately. Only individuals aged 18 and over can consent to direct marketing.

9. YOUR RIGHTS

You have the right to:

Receive information about the processing of your personal data.

Access your personal data and obtain a copy.

Request correction or supplementation of inaccurate data.
Request deletion of your data (“right to be forgotten”), if legally applicable.
Restrict data processing in specific situations.
Object to data processing, including for direct marketing purposes.

Withdraw previously given consent.

Request data portability.
File a complaint with the Data Protection Inspectorate (Tatari 39, 10134 Tallinn, https://www.aki.ee).

If you wish to exercise your rights or have questions, contact us at order@factory.sale or call +372 555 63463.

10. MARKETING

With your consent, we may send you news and offers via email, SMS, or phone. You may opt out at any time:

By emailing us at order@factory.sale.

By clicking the unsubscribe link in an email or SMS.

By contacting customer service at order@factory.sale.

10.1. SPECIAL OFFERS IN THE USA

We may use your personal, contact, technical, usage, and profile data to tailor offers that may interest you.

You will receive marketing communication if you have requested information from us, purchased goods, participated in a contest, signed up for a newsletter, added products to your cart without completing a purchase and provided your email address, registered for a campaign, and have not opted out of marketing.

If your personal data is processed for direct marketing purposes (including profiling), you have the right to object at any time by notifying customer support via email.

11. CHANGES TO THE PRIVACY POLICY

We update our privacy policy in accordance with legal requirements and internal changes. Significant changes will be announced via our website or email.

12. DISPUTE RESOLUTION

Disputes concerning personal data processing should be resolved via email at order@factory.sale. The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).

13. CONTACT INFORMATION

We are always ready to answer your questions.

Contact us:

Email: order@factory.sale
Phone: +372 555 63463

Updated: 01.07.2025